Nursing Appliation Support Specialist In Illinois Job Details

Department: IS Administration
Category: Nursing
Schedule: Full Time
Shift: Days
Hours: Days with weekends as needed

Basic Function: The Nursing Application Support Specialist is focused on process, education, and first level technical support of specific Cerner Millennium applications.  Under the direction of the Director of Nursing, Clinical Operations & Informatics, is involved with the design, build, and implementation of specific Cerner applications, then transitions to support that application as the front line support for staff.  This position will require the individual to be rounding on the clinical units, answering questions, training staff, and gathering information on any issues in order to work with the clinical systems support team and the DON, Clinical Operations & Informatics to find resolutions.  Works closely with clinical staff and technical personnel to determine exact nature of problems, implements remedial procedures and educates end users to prevent future occurrences.  Documents problems, correction procedures, and communicates findings to departmental staff.  Quickly and accurately troubleshoots issues related to Cerner Millennium software and hardware, log service requests, and document all courses of action taken, acting as first tier support before calls are escalated to other clinical system support personnel. 

Requirements for this position include:

1.        Current IL RN license.  Bachelor's degree required; Bachelors in Nursing preferred.

2.        A minimum of two years acute care bedside nursing experience is required.  At least one year bedside nursing is preferred to be recent experience. 

3.        A minimum of two years applied technical experience in a clinical environment or experience with electronic medical record systems required.

4.        Excellent communication skills, both verbal and written, and the ability to communicate effectively with all levels of staff using technical and non-technical verbiage. 

5.        Availability to participate in evening, night and weekend 'on-call' rotation as required for 24 hour, 7 day a week support of systems.

6.        Proven track record of excellent critical thinking skills and independent problem-solving abilities.

7.        Working knowledge of Word, Excel, PowerPoint and Access.

8.        Light physical effort.

Date posted: 06/05/2010