Patient Financial Services Representative In Illinois Job Details

Department: Patient Financial Services
Category: Professional
Schedule: Full Time
Shift: Days
Hours: M-F 8:00am-4:30pm

Basic Function: Responds to a wide variety of complex customer inquiries and those from other internal/external sources regarding patient accounts. Duties are performed via phone approximately 90% of the time and in-person directly with customers when needed.

Requirements for this position include:

1.         High School diploma or equivalent is required.

2.         Two or more years of patient financial services experience is preferred, with the technical knowledge to independently research and resolve complex issues associated with patient accounts.

3.         Working knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claim form UB-04.

4.         Through working knowledge of the PFS Representative function, with the willingness and ability to serve as a technical resource for others.

5.         Basic working knowledge of personal computers and their associate user software is required, with the ability to enter, retrieve, and electronically notate system screens.

6.         Demonstrated ability to work successfully with internal customers and external contacts is required.

7.         Highly developed detail orientation, critical thinking, and problem solving ability are required.

8.         Good customer relations, listening, interpersonal, and analytical skills, and telephone etiquette are required.

9.         Ability to use the telephone for extended periods of time is required.

Date posted: 03/06/2010