Call Center Nutrition Associate In Illinois Job Details

Department: Foods & Nutrition-Patient Services
Category: Support Services
Schedule: Per Diem
Shift: Evenings
Hours: 4:30 p.m. - 8:30 p.m., with weekends

This position exists to provide a range of support and guest services that include input of patient meal selections, and update of clinical nutrition records. The position is responsible for quick, accurate, and courteous service, and resolution of customer concerns acting as a nutrition liaison to the patient, resulting in a high level of satisfaction for patients. Substitutes for other positions as required or directed. Duties are performed under minimal supervision.

Requirements for this position include: High School education or GED preferred; one-year experience in position dealing with the public preferred; demonstrates excellent oral communication skills in person and on the phone and excellent customer relations skills; dbility to read and write, follow verbal and written instructions; demonstrates basic computer knowledge, with the ability to operate a keyboard and mouse and access, retrieve, and enter information into an electronic database.; ability to multi-task while working on multiple responsibilities simultaneously; ability to identify situations that may indicate a violation or infraction of foodservice or room service policies and reports to management accordingly; demonstrate ability to communicate in English clearly.

Date posted: 02/14/2010