Financial Assistance Representative In Illinois Job Details

Department: Patient Financial Services
Category: Information Systems /Finance
Schedule: Full Time
Shift: Days
Hours: M-F 8:00am-4:30pm

Basic function:  Determines customers? eligibility for charity care and other financial assistance programs and alternatives and explains program eligibility and requirements. As necessary, serves as a liaison between the customer and external agencies regarding these repayment options.

Requirements for this position include:

1.         Education equivalent to graduation from high school or GED is required. 

2.         One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. Previous experience as a collector is highly desirable.

3.         Good knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing, and insurance principles/practices is desired.

4.         Basic working knowledge of personal computers and their associate user software is required, with the ability to enter, retrieve, and electronically notate system screens.

5.         Demonstrated ability to work successfully with internal customers and external contacts is required.

6.         Possesses a highly developed detail orientation, critical thinking, and problem solving ability.

7.         Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.

Date posted: 10/25/2009