Customer Service Support Services Intermediate In Illinois Job Details

Department: Information Technology
Category: Information Systems /Finance
Schedule: Full Time
Shift: Evenings
Hours: M-F 2:00pm-10:30pm

Basic Function: With the ultimate goal of delivering quality customer service, the Customer Support Services Specialist will quickly and accurately troubleshoot issues related to software and hardware, log service requests, and document all courses of action taken.  Under general supervision, provides day-to-day customer contact and actively engages in the planning, installation and maintenance of new and existing personal computer systems.  Works closely with other technical personnel to determine exact nature of issues and coordinates and implements solutions.  Trains end users in use of equipment and some software.

Requirements for this position include: Bachelors degree in computer science or equivalent experience; Minimum two years of hands on PC and peripheral support including printers, scanners; Good understanding of voice and data (computer) systems including hardware, software, and networks as well as firsthand knowledge of Microsoft SMS, Citrix, and Active Directory; Skill in interacting with system users in person and over the phone, ability to understand their questions and problems, and ability to communicate using non-technical verbiage; Proven customer service, verbal, and written communication skills; Possesses the ability to regularly lift, push, and pull up to 50 pounds; Must possess valid Illinois drivers license and must be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required); Availability for evening and weekend 'on-call' as required for 24 hour, 7 day a week support of systems; Work with team members to improve skill sets and disseminate knowledge.

Date posted: 09/20/2009