Customer Service Associate I In Illinois Job Details

Department: Memorial Home Services
Category: Clerical
Schedule: Full Time
Shift: Days and EOW
Hours: 8:30a.m.-5:00p.m. with Every Other Saturday 9:00a.m.-1:00p.m

Basic Function: Performs a wide variety of customer service and intake duties relating to the selection, sale, and service of medical supplies, equipment, and products. Duties will be performed via phone and in-person directly with customers in an office or retail (including branch) setting. These work environments may regularly or periodically rotate as deemed by business need and management.

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Requirements for this position include:

1.????????????????? Graduation from high school, or the equivalency, is required.

2.????????????????? Previous work experience in a home medical equipment retail capacity or health care customer service role is strongly preferred.

3.????????????????? Must possess a valid Illinois drivers license and must be deemed as an acceptable driver in accordance with the MHS Fleet Safety Policy (five year MVR will be required).

4.????????????????? Possesses good customer relations, listening, interpersonal, and analytical skills and telephone etiquette.

5.????????????????? Demonstrates the ability to multi-task while working on multiple responsibilities simultaneously.

6.????????????????? Basic personal computer experience, including the ability to operate associated word processing, spreadsheet, and database software. Experience with Microsoft products Word, Excel, is preferred.

7.????????????????? Familiarity with medical terminology, diagnosis (ICD-9 CM) coding and HCPCS coding highly preferred.

8.????????????????? Demonstrates the ability to successfully complete the assigned/required education and training within first 90 days of employment.

9.????????????????? Demonstrates the ability to lift, push & pull up to 50 pounds and stand the majority of the day.

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Date posted: 06/16/2009